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Home   >   FAQ's

Frequently Asked Questions

  • Track Your Order
    To track your order, please click here. Please note order tracking is available after 4pm cental on the day your package is shipped. When the order ships, carrier website will show that a label was created. Upon the creation of a label, the order generally shows movement within 24-48 hours on the shipper’s website. Your complete Order History is available when signed in on Amari's home goods. Your order history will be stored for 6 months. Due to the impact of COVID-19, there may be a delay in the processing and shipping of some orders. Thank you in advance for your patience. Still Need Help? Contact Customer Service
  • Can I cancel an order?
    Once you have placed your order and it has been ship, we are unable to change or cancel your order. If you do find you have placed an order that you no longer require, you can return it within 14 days of your order date for a refund within the terms of our Return Policy for Items Purchased Online. Some items might require a 35% restock fee Still Need Help? Contact Customer Service
  • Can I request a price adjustment?
    If you are not completely satisfied with your online order, please do not hesitate to return it within 30 days of your order date. We accept returns with either your receipt or your shipping confirmation email. The packing slip you receive with your order is your receipt.
  • Who do I contact about my online order?
    For Issues With Your Order, Please Call (808) 86 AMARI. Customer Service hours are Monday through Friday 10 AM to 7 PM EST. If it is outside our business hours, you can fill out our Contact Us Form
  • What are the shipping costs for orders from Amari's Home Goods
    Shipping costs from Amari's Home Goods vary based on the total amount of your order. For orders totaling $0 to $99.99, the shipping cost is $7.95. For orders totaling $100 or more, shipping is free. If you require express delivery, there is an additional charge of $15, and for overnight delivery, the charge is $35. We strive to offer affordable shipping options while ensuring your items arrive promptly and in excellent condition.
  • What happens once I place an order at Amari's Home Goods
    Once you place an order with Amari's Home Goods, your selected method of payment will be charged once your items have shipped. You will receive an email notification confirming shipment, so be sure to check your spam folder. From there, you can expect your carefully curated home decor items to arrive at your doorstep within the specified shipping timeframe. We take great care in ensuring that your order is promptly processed and delivered to you with the utmost attention to detail. Thank you for choosing Amari's Home Goods for your home decor needs.
  • How can I use a promo code for my order at Amari's Home Goods
    To apply a promo code to your order at Amari's Home Goods, simply navigate to your basket and in the right-hand column, click "Enter a Promo Code." Then, enter the code you have and click "Apply." It's important to note that only one promo code may be applied per order. Additionally, please be aware that exclusions may vary from promotion to promotion, so be sure to review the terms and conditions of the specific promotion you are using to ensure it applies to your order. If you have any further questions or need assistance, feel free to reach out to our customer service team for support.
  • What is Amari's Home Goods return policy for purchases made during the holiday season?
    For purchases made between 11/01/2022 and 12/25/2022, Amari's Home Goods is extending the return period until 1/25/2023. This means that items purchased during this time frame may be returned until this date, following our normal return policy. For all purchases made beginning 12/26/2022, our standard return policy will apply. We want to ensure that you have the flexibility and time to make any returns or exchanges for holiday gifts or decor items. If you have any specific questions about our return policy, please don't hesitate to reach out to our customer service team for assistance.
  • What do I need to provide in order to complete a return at an Amari's Home Goods store?
    To complete a return in store, you will need to provide either your receipt/packing slip or your shipping confirmation. Please note that you can return online purchases to an Amari's Home Goods store for free within 30 days of your order date, unless otherwise noted on the packing slip. Keep in mind that items purchased at can only be returned to an Amari's Home Goods store. This allows for a seamless and convenient return process, ensuring that you can easily exchange or return items according to your preferences and needs.
  • Return an Online Purchase by Mail
    Items returned by mail will receive a full refund if they arrive at our warehouse within 14 days of your order date with a receipt/packing slip. Note: There is a return shipping and handling fee of $9.99 which will be deducted from your refund unless the merchandise is defective. To avoid return shipping and handling costs, you can bring your online purchase to a Amari's Home Goods store. To Complete A Return By Mail, Follow These Steps: Use the return shipping label we have included on your receipt. Include your receipt or a copy of your shipping confirmation email in your package. Drop off the package at the shipping carrier indicated on your return label.
  • When will I receive my refund?
    Due to the additional health and wellness practices, we have introduced to our online fulfillment center, you may experience delays in the processing of returns. If the item is returned within 14 days of your order date with a receipt/packing slip a refund will be credited to your original form of payment. Note: There is a return shipping and handling fee of $9.99 which will be deducted from your refund unless the merchandise is defective. To avoid return shipping and handling costs, you can bring your online purchase to a HomeGoods store near you. Still Need Help? Contact Customer Service
  • What are the customer service hours for Amari's Home Goods?
    Customer Service hours for Amari's Home Goods are Monday through Friday from 10 AM to 7 PM EST. If you encounter any issues while shopping online or in-store, you can reach out to us at 808-862-6274 for assistance. Our dedicated team is available during these hours to address any questions, concerns, or inquiries you may have regarding our products, orders, or services. We are committed to providing exceptional support and ensuring your shopping experience with Amari's Home Goods is smooth and enjoyable.
  • How does the shipping cost work for purchases at Amari's Home Goods?
    At Amari's Home Goods, standard shipping is free when you spend $100 or more. If your purchase total is less than $100, the cost of shipping is determined by the purchase amount and the shipping method selected. Additionally, please note that some states require tax to be charged on the shipping and handling/freight line. We strive to provide the most cost-effective and efficient shipping options for our customers, ensuring a seamless and satisfying shopping experience.
  • How long does it take for Amari's Home Goods to deliver an order
    The delivery time for orders from Amari's Home Goods depends on the shipping method chosen and the location of the customer. Standard shipping typically takes 5-10 days for domestic orders and 7-21 days for orders coming from overseas. Express shipping takes 4–6 days, while expedited shipping takes 2–3 days. Please note that additional time may be required for the delivery of oversized items, oversized orders, or items with special shipping charges. It's important to keep in mind that Amari's Home Goods is not responsible for shipping delays caused by inclement weather, email or computer malfunctions, or other factors beyond our control.
  • What are the shipping options and costs available at Amari's Home Goods?
    At Amari's Home Goods, we offer free standard shipping on orders of $100 or more before taxes and shipping charges. This offer is only applicable for standard shipping and the standard rules and charges apply for express shipping, expedited shipping, and return shipping. For orders below $100, standard shipping charges will apply. We strive to provide affordable and reliable shipping options to ensure your home decor items reach you in a timely manner without breaking the bank.
  • Do you offer store pick up?
    We do offer store pick up at this location 101 Plaza Pl STE 400 Northlake TX, 76226 Still Need Help? Contact Customer Service
  • What payment methods does Amari's Home Goods accept for online purchases
    Amari's Home Goods accepts several payment methods for online purchases, including Credit Card (Visa, MasterCard, American Express, or Discover), PayPal, Apple Pay, and Amari's Home Goods gift card. This offers our customers a range of convenient and secure options to complete their transactions. Whether you prefer to use a major credit card, the ease of PayPal, the seamless experience of Apple Pay, or even a specially purchased Amari's Home Goods gift card, we strive to make the payment process as effortless as possible for our valued customers.
  • What should I do if my payment method is rejected?
    If your payment method is rejected and you are using a valid credit card from Mastercard, Visa, or American Express, then please contact your bank for assistance. You can always contact us at Amari's Home Goods
  • When I submit credit card information online, is it secure?"
    Amari's Home Goods has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
  • Will Amari's Home Goods Sell Or Rent My Information To Other Companies?
    We'll communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our select partners, please let us know by calling our Customer Service department at 214-210-2699 or send an email to If you'd like to update or correct your email address, street address or other personal information, please contact us at 214-210-2699 or Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we're removing your name from postal mailings.
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